The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.
You can use this service without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
Personal information
If you contact Norwest we will collect your name, email address, phone and address.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other organisations. You may opt out of further contact from us at any time.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
How we protect your Personal Information
To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. By using popular tools and platforms, we effectively update and test our security technology on an ongoing basis.
Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
Website analytics
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
This website may contain links to other websites and we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our obligations
We are bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
